Refund policy
Returns & Exchanges
We want you to love what you ordered — truly.
Every item is made to order just for you, and we stand behind the quality of everything we send out. If something isn’t right, we’ll make it right.
Our Guarantee
If your item arrives damaged, defective, or not as expected, we’ll fix it — whether that means a replacement or a refund.
Just reach out within 14 days of receiving your order and we’ll take care of it.
📩 info@outofofficeoutfitters.com
Returns
Because each piece is made to order, we’re not able to accept returns for general changes of mind or sizing preferences.
That said — if something feels off, we still want to hear from you. We’re a small business and we genuinely care about making sure you have a great experience.
Exchanges
If there’s a quality issue, we’re happy to send you a replacement — either the same item or something else of equal value.
Refunds
Once we’ve reviewed your request, we’ll let you know next steps.
If a refund is approved, it will be issued back to your original payment method within 10 business days.
A Note From Us
We know buying online can feel like a leap — especially with made-to-order items.
If you have any questions before ordering, just reach out. We’re always happy to help.